1. Delivery Charges

 

Delivery charges may vary based on the product, seller, and delivery location.

In certain cases, especially for low-value items, a nominal delivery fee may be applied to cover logistics and handling costs.

All applicable charges will be clearly displayed on your Order Summary page before checkout.

 

2. Estimated Delivery Time

 

Eicher Pro Store partners with authorized sellers who dispatch products within the timelines specified at the time of order placement.

Business days exclude Sundays and public holidays.

Delivery timelines depend on:
- Product availability with the seller
- Seller’s location
- Delivery destination and courier partner’s service coverage

Estimated timelines are displayed on each product page once you enter your pincode.

 

3. Delivery Date Variations

 

In rare cases, delivery dates may extend beyond the stated time due to:
- National or regional holidays between order and dispatch
- Non-operational days of courier partners (Sundays or holidays)
These exceptions are factored into the estimated delivery schedule shown at checkout.

 

4. Hidden or Additional Charges

 

There are no hidden charges when purchasing from Eicher Pro Store.

Prices displayed on the product page are final and all-inclusive.

Delivery, handling, or packaging fees (if applicable) will be shown separately before confirming your order, in accordance with the seller’s shipping policy.

 

5. Variation in Delivery Timelines

 

Delivery timelines may differ across sellers due to:
- Product stock status
- Seller’s warehouse location
- Shipping destination
- Courier partner delivery capabilities

For accurate estimates, please provide your delivery pincode on the product page.

 

6. Service Availability

 

Some areas may not be serviceable due to logistical or regulatory reasons.

Whether a product can be delivered to your location depends on:
- Seller’s shipping coverage
- Legal restrictions on specific products
- Courier partner availability in your area

You can check service availability by entering your pincode before placing the order.

 

7. Cash on Delivery (CoD)

 

Currently, Cash on Delivery (CoD) is not available on the Eicher Pro Store platform.

All transactions must be completed through the secure online payment options provided at checkout.

 

8. Returns & Pick-Up

 

To initiate a product return, please contact our Customer Support Team within the stipulated return period.

Where available, our logistics partners will arrange a pick-up.

If pick-up services are not supported in your area, you may return the item through an approved courier partner.

Return shipping charges are typically borne by the seller unless stated otherwise in the product return policy.

 

9. Order Marked as Delivered but Not Received

 

If you receive a delivery confirmation (via SMS or Email) but have not received the item, please notify our support team within 24 hours.

We will coordinate with the seller and courier partner to resolve the issue promptly.

 

10. Stock Status

 

- In Stock: Product is available and can be dispatched within standard timelines (usually 2–6 business days depending on your pincode).

- Out of Stock: Product is currently unavailable. You may check back later or contact support for updates on availability.

 

11. International Shipping

 

Eicher Pro Store currently does not support international delivery.

Orders can, however, be placed from abroad using eligible international debit or credit cards, provided the delivery address is within India.